Customer Service: Our mission is to meet and exceed our customer’s expectations by delivering superior service and exceptional value through our high quality products. Your satisfaction is our primary concern.
Order Security: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Customer Privacy: Effective Date: October 8, 2014 This privacy notice discloses the privacy practices for www.homeandbodyco.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
· What information we collect;
· With whom it is shared;
· How it can be corrected;
· How it is secured;
· How policy changes will be communicated; and
· How to address concerns over misuse of personal data.
· Information Collection, Use, and Sharing
· See what data we have about you, if any.
· Change/correct any data we have about you.
· Have us delete any data we have about you.
· Express any concern you have about our use of your data.
Shipping & Delivery: Orders will only be shipped to addresses within the United States. Orders for in-stock items will ship within seven to ten (7-10) business days. Orders placed after 4:00pm (PST) Monday – Friday will not be processed until the next business day. Weekend and after-hours orders will not be processed until the next business day. All orders will be shipped via the United States Postal Service using Priority Mail. Standard orders take 7-10 business days to ship (starting from the time of your online payment)
*Orders paid by PayPal E-Check will be shipped within 72 hours after the E-Check has cleared your bank. PayPal E-Checks typically clear within 3 to 5 business days.
Guarantee of Delivery: The Home and Body Company makes every effort to ensure delivery to the address provided on your order and will attempt to verify delivery information in the event that an error is found. The Home and Body Company is not responsible for replacement of orders as a result of failed deliver attempts, misplaced packages, incorrect addresses, weather, loss by carrier or loss after delivery.
Back ordered items will be grouped for shipping unless the customer requests separate shipping and agrees to pay additional shipping charges. The Home and Body Company reserves the right to refuse or cancel orders that we deem fraudulent or appear to have been tampered with fraudulently.
Pricing and Sales Tax: Product and shipping pricing are subject to change without notice. The Home and Body Company is based in the state of California which requires that all sales shipped within the state of California are subject to sales tax regardless of the residency of the purchaser. California state sales tax will be collected for all sales at a rate of 8.750%.
Information on Tariff and Tax visit: http://www.export.gov/logistics/eg_main_018130.asp
Information on Product Restrictions Visit: http://pe.usps.gov/text/imm/immctry.htm
Chargeback Policy: Fraudulent credit card chargebacks will be reported to the agencies/companies listed below. Costs will include but are not limited to, the cost of merchandise delivered, shipping fees, chargeback fees, attorney fees, hourly labor for all time incurred in the processing and defense of the claim.
(1) All major credit bureaus – delinquent credit account (7 year record)
(2) United States Postal Service or other shipping service – federal mail fraud
(3) Collection Agency/Service – for collection of delinquent credit amount
(4) Criminal reports to local police/law enforcement agency
Exchange Policy: We personally inspect each item prior to shipping. If a product arrives damaged please contact us for an exchange request and our return mailing address. We will be happy to exchange merchandise that was damaged in shipping or is defective, with a similarly priced product. Exchanges must be reported/initiated within 48 hours of receipt of your order and completed/returned within 5 business days (based on tracking number) of receipt of your order. The products must be in their original packaging and unused. We will not refund shipping charges unless the exchange was due to our error.
Claims of Damage: Should you receive an order that has been damaged or opened, (a) immediately contact the carrier and request that the carrier notes the damage on delivery. (b) Save (Do not discard) the original packaging materials (box, paper, bubble wrap etc.). (c) Contact Home and Body Company so that we can immediately process your claim.
Disclaimer and Proprietary Ownership: The statements made regarding Home and Body Company products are informational and have not been evaluated by the FDA. Home and Body Company products are not intended to cure, treat, or prevent any condition, illness, or disease. The Home and Body Company is not liable for damages due to misuse of our products. You should perform a ‘skin test’ before use. Apply Home and Body Company products to the inner arm or nape of the neck. If irritation, redness, or other uncomfortable reaction occurs, wash the affected area and discontinue use immediately. The Home and Body Company is not liable for damages, claims or costs that result from the misuse of our products.
Home and Body Company web content in its entirety (includes text, images, logos, drawings, comments and company image) is the property of the Home and Body Company. All Home and Body Company product formulations and web content are protected under United States and International Trademark and Copyright Registration.
Attempts to reverse engineer or otherwise attain, redistribute or alter proprietary formulation information would cause harm to the Home and Body Company and would be addressed through an assessment of damages and remedy or relief through any means legally available.
Contact Us: Please feel free to contact us with other questions or concerns.
Telephone: (714) 842-8000 M-F 9AM – 4PM PST